A special recording procedure for certain securities will be in effect until the end of 2025
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18.06.2025
CONSUMERS OF FINANCIAL SERVICES CAN NOW REPORT VIOLATIONS OF THEIR RIGHTS THROUGH A SPECIAL SERVICE ON THE BANK OF RUSSIA'S WEBSITE
The Bank of Russia has launched a service that allows citizens to promptly report suspected violations of their rights by financial organisations. This information will serve as a signal for the regulator to conduct a test purchase. The service allows reporting violations even if they do not personally affect the complainant.
Consumers are encouraged to report unethical actions by banks, microfinance organisations, insurers, securities market participants, collective investment entities, as well as operators of financial and investment platforms.
Through this service, one can report the imposition of additional services when arranging a loan, the offer of a product other than a deposit, issues with concluding OSAGO contracts or settling insurance claims, complain about the lack of deposit terms information in a bank office, and other violations.
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